Shockingly great customer service coupled with outstanding products makes Vedder very special. I sent email to Vedder 1 week ago, saying that I was considering the Pocket Rocket for my Kahr CM9, but wondered if I could dremel off the bottom half inch of kydex without reducing retention, in order to have it sit lower in the pocket. The next day I got a reply from Pennie at Vedder saying that she spoke with the shop supervisor and that it could be removed without problem. She said that I just needed to note the request in the order comment section, and they would take care of it at no extra charge! I placed the order, and the next day I got another email from Pennie, with a picture of the holster with some kydex removed, asking if I wanted it that way, or if I wanted it further shortened, but that shortening further would open the bottom and pocket particles could get into the barrel. I said I would prefer it shortened even further, and that I could live with open bottom and potential lint in the barrel. They shipped it THAT DAY, and it arrived today. Total time for questions, custom work and shipping to my door was 7 days! Their work is absolutely perfect. Retention is excellent. The bottom is smooth and polished. It fits like a glove, and sits low in the pocked just as I requested. I had expected top quality craftsmanship since I have their LightTuck for my Glock 26 and my son has both their LightTuck and their RapidTuck for his Glock 43, and all three are stellar, but I had no idea that they could do custom work and get it delivered that fast. The combination of low price, high quality, fast production and shipping, and absolutely the best customer service make Vedder very, very special. Highly recommended.